Shipping Information

Order Processing and Delivery

If an order is accepted and processed then this product is available in our distribution center and is available for shipping. Orders are usually processed within 1 business day (Monday-Friday, excluding holidays) after order confirmation. After an order is processed, the time of delivery is determined by the shipping method.

Orders, once processed, cannot be cancelled.

PDP does not currently process orders or ship on weekends. Weekend days should not be considered when calculating your delivery date.

Shipping and Handling

All shipments are handled by either Fed Ex or the U.S Postal Service (U.S.P.S). Transit time is a function of the class of service selected and the destination distance from our distribution center located in Southern California. Fed Ex shipments cannot be shipped to a P.O. Box, but USPS shipments can.

  • Allow 1 business day for order processing + transit times.
  • Super Saver (2-5 Days) = This is the USPS service
  • Express Ground (2-3 Days) = This is the FedEx "Express Saver" service
  • Overnight (Next Day after order processing) = This is FedEx Standard Overnight Service
  • Continental U.S.- Shipping is currently available only to United States locations (lower 48 states + Hawaii and Alaska).

Holiday Shipping Schedule- Fed Ex and other shipping companies have special pick-up and delivery schedules for the holidays. Please keep this in mind when ordering items during the holiday season. During the holidays, we will make every effort to deliver your package on time, but we advise that orders placed after December 12 may not arrive on December 24.

Other

Please be sure a valid email, phone number, and shipping address is provided so that we can contact you in case they have difficulty finding your address or making a delivery.

We make every attempt to ship within 1 business day, but please be aware that in some cases it might take longer.

There is a slight chance that our system will indicate that an item is in stock, when in fact we might have just sold the last item (while you were ordering), but the system has not been updated. In this instance, we will advise you when we can fill this order.

Occasionally a product will be mishandled, lost or damaged in shipping. If this has happened to your order, please call the transportation provider (Fed Ex or U.S.P.S) who delivered your order to activate their claims program. We are not responsible for breakage, crushed, lost, or tampered cartons.

How Do I Track My Order?

Orders shipped via UPS are trackable by logging into your account. Customers will be notified that the UPS tracking number has been posted via an Order Status Update e-mail as well.

Pre-Orders

Are accepted on select items, and will be noted on the site accordingly.

Not Available

This product is not currently offered online. Please visit one of our sponsored retailers or check back later.

Back Ordered

This is an active product but is currently out of stock. We have replenishment product ordered and can process your order when stock is received. Please check back periodically to check on availability.

International Shipping

We do not currently ship orders outside of the United States. However, international customers are encouraged to contact us with specific details of any special order request.

Support

For questions regarding products contact PDP Customer Service at:

1-800-331-3844 or online at:

http://support.pdp.com