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PDP eCommerce Order and Delivery Processes

Order Confirmation & Tracking

After you have submitted your order, we will provide you with an "order confirmation number" as confirmation of order acceptance (please reference this number with all your communications with us). Once the order has shipped, we will also email you the "Shipping Tracking Number", which you may use to log on the shipper's web site to track your shipment.

Order Processing and Delivery

If an order is accepted and processed then this product is available in our distribution center and is available for shipping. Orders are usually processed within 1 business day (Monday-Friday, excluding holidays) after order confirmation. After an order is processed, the time of delivery is determined by the shipping method.

Orders, once processed, cannot be cancelled.

PDP does not currently process orders or ship, nor are deliveries made on weekends. Weekend days should not be considered when calculating your delivery date.

Shipping and Handling

All shipments are handled by Fed Ex.

Ground - Transit time is a function of destination distance from our distribution center located in Southern California. Allow 1 business day for order processing + transit times which can be between 2-6 days and can be found at www.fedex.com. Cannot be used to ship to a P.O. Box.

2 Day - Allow 1 business day for processing + transit time of 2 business days after processing. Cannot be used to ship to a P.O. Box.

Express Saver - Allow 1 business day for processing. + transit time of 3 business days after processing. Cannot be used to ship to a P.O. Box.

Standard Overnight - Allow 1 business day for processing. + transit time of 1 business day after processing. Cannot be used to ship to a P.O. Box.

PO boxes - We currently can not ship to a P.O. Box location. Shipping addresses must be a physical street address and must match the billing address of the credit card.

Continental U.S. - Shipping is currently available only to locations in the Continental (lower 48 sates) United States.

Holiday Shipping Schedule - Fed Ex and other shipping companies have special pick-up and delivery schedules for the holidays. Please keep this in mind when ordering items during the holiday season. During the holidays, we will make every effort to deliver your package on time, but we advise that orders placed after December 12 may not arrive on December 24.

Other

Please be sure a valid email, phone number, and shipping address is provided so that we can contact you in case they have difficulty finding your address or making a delivery.

We make every attempt to ship within 1 business day, but please be aware that in some cases it might take longer.

There is a slight chance that our system will indicate that an item is in stock, when in fact we might have just sold the last item (while you were ordering), but the system has not been updated. In this instance, we will advise you when we can fill this order.

Occasionally a product will be mishandled and get damaged in shipping. If this has happened to your order, please call the freight company who delivered your order to activate their claims program. We are not responsible for breakage, crushed, lost, or tampered cartons.

Pre-orders

We currently do not accept pre-orders.

Not available

This product is not currently offered on line. Please visit one of our sponsored retailers.

Back Ordered

This is an active product but is currently out of stock. We have replenishment product ordered and can process your order when stock is received. Please check back periodically to check on availability.

Returns

Performance Designed Products warrants to the original consumer purchaser that the product will be free from defects in materials and/or workmanship for the length of time specified in the Warranty Period, beginning from the date of purchase. If a defect covered by this warranty occurs during this period, Performance Designed Products at its option will repair or replace, at no charge, any part that Performance Designed Products determines to be defective.

To obtain warranty services during the warranty period within the United States only, please send the defective product postage pre-paid, with a check or money order for $8.00 to cover the return postage and handling, along with proof of purchase, to: PDP eC Returns; 1840 East 27th Street, Vernon, CA 90058.

For any unusual situation that does not meet these conditions contact a Customer Service Representative for instructions.

If we make a mistake in filling your order, we will pay for shipping both ways and get the correct product back at no cost to you. If you believe there was an error on your order contact Customer Support.

Support

For questions regarding products contact PDP Customer Service at:

1-800-331-3844 or online at:

http://support.pdp.com