Shipping & Returns
Skip to content

Free Shipping On All US Domestic Orders Above $50*

Shipping & Returns

Order Processing and Delivery

If an order is accepted and processed then this product is available in our distribution center and is available for shipping. Orders are usually processed within 2 business days (Monday-Friday, excluding holidays) after order confirmation. After an order is processed, the time of delivery is determined by the shipping method available by our carrier UPS.

Orders, once processed, cannot be cancelled.

PDP does not currently process orders or ship on weekends or holidays. Weekend days and holidays should not be considered when calculating your delivery date.

Shipping and Handling

All shipments are handled by UPS. Transit time is a function of the class of service selected and the destination distance from our distribution center located in Arizona. 

  • Allow 2 business days for order processing + transit times.
  • Shipping Destinations - Shipping is currently available only to United States locations (lower 48 states + Hawaii and Alaska). We also ship to Canada for additional standard shipping rate

Holiday Shipping Schedule- UPS has special pick-up and delivery schedules for the holidays. Please keep this in mind when ordering items during the holiday season. During the holidays, we will make every effort to deliver your package on time, but we advise that orders placed after December 12 may not arrive by December 24.

Returns and Refund Policy


You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same new condition that you received it. 

  • To return a purchase made through our website, please reach out to us first through our support page .
  • We have a 15-day window, starting from the date of delivery, to reach out to us to start your return process.
  • We only process returns from purchases made through our website.
  • To be eligible for a return refund, your item must be unused and in the same new condition that you received it.
  • Shipping is not covered for returns.
  • We are not liable for returned items that are lost or damaged in transit.
  • Refunds on products purchased in conjunction with using a discount or promotion will be issued at the discounted rate and the coupons/promotions used will not be reissued.

Exception for Limited Edition items: If a product has a one-time promotional item (such as codes, in-game items, etc.), the product will not be eligible for a return or a refund. If the product comes with an additional physical item (free gift or discounted) as part of a limited run of items or promotion, the additional item must be returned with the purchased item to be eligible for a refund, applying the same guidelines as our standard return process.

Please Note:  If the product is not returned in the expected condition, we reserve the right to refuse a refund.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.


Please be sure a valid email, phone number, and shipping address is provided so that we can contact you in case they have difficulty finding your address or making a delivery.

We make every attempt to ship within 2 business days, but please be aware that in some cases it might take longer.

There is a slight chance that our system will indicate that an item is in stock, when in fact we might have just sold the last item (while you were ordering), but the system has not been updated. In this instance, we will advise you when we can fill this order.

Occasionally a product will be mishandled, lost or damaged in shipping. If this has happened to your order, please call the transportation provider (UPS) who delivered your order to activate their claims program. We are not responsible for breakage, crushed, lost, or tampered cartons.

How Do I Track My Order?

Orders shipped by UPS are trackable by logging into your account. Customers will be notified that the tracking number has been posted via an Order Status Update e-mail as well.


Are accepted on select items, and will be noted on the site accordingly.

Not Available

This product is not currently offered online. Please visit one of our sponsored retailers or check back later.

Back Ordered

This is an active product but is currently out of stock. We have replenishment product ordered and can process your order when stock is received. Please check back periodically to check on availability.

International Shipping

We do not currently ship orders outside of the United States or Canada.


For questions regarding products contact PDP Customer Service at: